Frequently Asked Questions

You Aren't the First to Ask

Whether you're new to online education or an old pro, you may have a question for us. In an effort to save you time, we've compiled some of our most frequently asked questions below. Just click on a question to read the answer, and if you don't find the answer you're looking for, don't hesitate to reach out to us via Live Chat, by phone at 888.827.0777, or by email at Support@TheCEShop.com.

General

What are your hours of operation?

We are open 7 days a week via phone, email, and instant chat. Our hours of operation are Monday – Friday: 7 AM – 9 PM CT and Saturday – Sunday: 9 AM – 6 PM CT.

How do I contact The CE Shop?

  • Telephone: Toll Free at 1.888.827.0777
  • Fax: 1.888.708.8212
  • U.S. Mail: 5670 Greenwood Plaza Blvd Suite 420, Greenwood Village, Colorado 80111
  • Email: Support@TheCEShop.com
  • Instant Chat

What are my payment options?

We accept the following credit and debit cards: Visa, MasterCard, Discover, and American Express. We do not accept gift cards, checks, or cash.

What is the process for reasonable accommodations/ADA accommodations?

The CE Shop provides reasonable accommodations for disabilities. Testers must provide 7-10 business days notice in order for their accommodation to be properly processed. The full ADA policy and procedure can be found here.

Account

I forgot my login information. What do I do?

There are several ways to retrieve your login information.

  • You can access the registration email that was sent to you when you created your account. Your login information was included in this email.
  • On the Student Log In page, you can select the Forget Password link and enter in the email address associated with your account. This will generate an email to the email address we have on file with your password.
  • You can contact our Customer Support team to obtain that information.

How do I update my email address?

In order to change your email address, you will need to contact Customer Support.

Courses

Which browsers are compatible with your courses?

Our online courses require an internet connection of 56K modem or greater, at least 800x600 screen resolution, sufficient memory to run system software, and an internet browser.

Compatible browsers:

  • Windows: include Google Chrome version 35 or newer, or Mozilla Firefox version 4.0 or newer
  • macOS: the current version of Safari, Firefox, or Chrome
  • iPad & iPhone: for best results use Chrome, Firefox or Microsoft Edge
  • Android tablet: Google Chrome version 35 or newer (not necessarily the default browser) 
  • Windows tablet, Google Chrome 35 or newer, or Mozilla Firefox 4.0 or newer.
  • Internet Explorer is no longer supported.

We highly recommend using Google Chrome for the best experience. It is always a good idea to update to the most recent version of your browser for an optimal experience.

How do I sign up for courses?

There are two ways to sign up for our courses:

  • Order online: You may go through the purchase process directly online. Select the state you are licensed in to access the course catalog page. Next select the course/package that best fits your needs and proceed through the checkout process. If you are licensed in multiple states, you can purchase additional certificates by clicking the blue "Add certificates for other states" link. We will then have you login to your account (if you are an existing student) or have you create an account (if you are a new student). The last step in the process is to enter your credit card information and submit the order. If you need assistance navigating or finding your needed education, Live Chat is available.
  • Order via phone: You may contact our Customer Support team at 888.827.0777 and sign up with us over the phone.

How do I order a course?

The CE Shop offers two easy ways to order courses:

  • Ordering online: Click the state you wish to take courses in from the dropdown Select Your State button on the green bar near the top of the screen on the homepage. Select your courses and click on proceed to checkout. The system will prompt you to log in as a returning customer or to register as a new customer. If you are licensed in multiple states, you can purchase additional certificates by clicking the blue "Add certificates for other states" link.
  • Order by phone: Call us today at 888.827.0777 and one of our Customer Service Advisors will assist you in choosing a mix of courses to meet your needs.

Do you offer Real Estate Pre-Licensing courses?

We currently offer Pre-Licensing courses in the following states.

How are your courses delivered?

Our courses are delivered online, at your convenience. They are primarily text-based.

How soon can I start my course after I purchase?

Courses are available to start immediately after purchase. You can access the courses directly from your account online.

Do you offer any corporate packages or bulk billing?

We do offer a Pre-Pay Program for organizations interested in purchasing in bulk. Please review our partnership options and fill out the interest form here.

What is the course format for your Pre-Licensing, Post-Licensing, and CE courses?

Our courses are taken on our learning platform LEAP. You can view our course demo here.

I am licensed in multiple states. Can I take courses that will count for multiple license states?

Yes you can! You can purchase an additional certificate for each course that is approved in a state in which you are licensed. There are two ways to purchase additional certificates:

  • You can purchase additional certificates when you purchase courses. First, add the course or package to your cart. While on the cart page, click the blue "Add certificates for other states" link. In the popup, select the additional certificate you need. Proceed through the checkout process.
  • You can also purchase additional certificates within 90 days after completion of a course. Select the green link 'Click Here to Purchase Certificate for Another State.' Check the box next to the state to add the certificate to your cart. Proceed through the checkout process.

Why has my course expired?

For information regarding the course expiration policy, please review our Terms and Conditions here.

How do I access my courses?

In the upper right hand corner of our website, select Log In and enter the email address and password that is associated with your account. Once you log in, you'll be redirected to the account page. From this page, you can launch the coursework.

If you are already logged in, select My Account. From this page, you can launch the coursework.

When will my course be reported to the state?

If the state requires the school to report course completions, we will report the completions within the specified time frame outlined by the state. You can refer to the requirement details on the course catalog page for specific reporting information. Please note that course completions do not reflect immediately once they are submitted and may take additional time to process.

How do I get my Certificate of Completion for the courses I have completed?

There are two ways to obtain your Certificate of Completion:

  • The certificate is attached to the completion email that is sent to the email address on file once the course is complete.
  • On your account page, select the "Completed" tab. Select the course name to expand the details about the course. On the right-hand side, select "Download" and the completion certificate will download to your device and open.
    • Note: The certificate opens as a PDF file, so a PDF viewer is required.

Do I have to complete the course all in one sitting?

All of our courses are self-paced so you can start and stop at your own convenience and your progress will be saved. Courses are available in your account to start and stop until the listed expiration date. To exit a course, click your name in the top right-hand corner, and then click Exit Course. This will ensure that your progress has been saved in the system.

Can I print out a copy of the course?

There is an option within each CE course to access the instructional material and download it as a PDF. You can download/print the instructional material from the "Course Content" section in the Table of Contents. The instructional material is provided as a supplemental study resource and is not meant to replace the online course (except for CA courses, which can be taken online or as correspondence). All slides and activities must still be completed within the online course and seat time requirements must still be met (where applicable).

The state of Minnesota does not allow for Minnesota instructional material to be printed. 

What are the technical requirements for your courses?

Our online courses require an internet connection of 56K modem or greater, at least 800x600 screen resolution, sufficient memory to run system software, and an internet browser.

Compatible browsers:

  • Windows: include Internet Explorer 10 or newer, Google Chrome version 35 or newer, or Mozilla Firefox version 4.0 or newer
  • macOS: the current version of Safari, Firefox, or Chrome
  • iPad: use the current Safari browser
  • Android tablet: Google Chrome version 35 or newer (not necessarily the default browser) 
  • Windows tablet, Google Chrome 35 or newer, or Mozilla Firefox 4.0 or newer.

We recommend using Google Chrome for the best experience. It is always a good idea to update to the most recent version of your browser for an optimal experience.

How do I troubleshoot my course not working properly?

  • Clear your cache: Follow the steps listed here.
  • Enable Javascript: Follow the steps here.
  • Restart your computer: Reboot your computer and try again.
  • Restart your router: Power cycle your internet modem/router by pulling the power cable out, waiting 30 seconds, and plugging it back in.
  • Use Chrome: If you aren’t already using it, download the latest version of Chrome here.

If you’re still experiencing issues after following these steps, you may want to contact a local IT expert, or consider asking a tech-savvy friend or relative. You can also reach out to our Support Team and we are happy to assist. Please be advised we will need you to have the device you are using and the course available at your time of contact.

Can I extend my course?

For information regarding the course expiration policy, please review our Terms and Conditions here

How do I know when my course is complete?

From the table of contents in any course, you can view the percentage of course content that you’ve completed, as well as the time you’ve spent in the course. In order for us to issue a completion certificate, your course must be 100% complete. If applicable, the minimum time required for your state must also be fulfilled, and the final exam passed.

How do I continue where I left off?

To start a course, select My Account or Log In in the upper right-hand corner. This will bring you to your main account page. You will then select "Open Course" and have the option to continue where you left off.

The course is coming up on the screen and then disappearing. What do I do?

This sometimes happens with Apple products or Microsoft Edge browser. What happens is the course launches and then immediately hides behind the main account window. If you minimize the main account window, the course window will be behind it.

Do I have to take an exam at the end of each course?

Yes! There is a final exam at the end of each course. This is to maintain the integrity of the online course work and to ensure that you have read and retained the information. For specific information regarding the final exam requirements for your state, please access the requirement details on the course catalog page.

How long after I enroll do I have to complete my courses?

For information regarding the course expiration policy, please review our Terms and Conditions here.

Real Estate

Do you offer Real Estate Pre-Licensing courses?

We currently offer Pre-Licensing courses in the following states.

I am licensed in multiple states. Can I take courses that will count for multiple license states?

Yes you can! You can purchase an additional certificate for each course that is approved in a state in which you are licensed. There are two ways to purchase additional certificates:

  • You can purchase additional certificates when you purchase courses. First, add the course or package to your cart. While on the cart page, click the blue "Add certificates for other states" link. In the popup, select the additional certificate you need. Proceed through the checkout process.
  • You can also purchase additional certificates within 90 days after completion of a course. Select the green link 'Click Here to Purchase Certificate for Another State.' Check the box next to the state to add the certificate to your cart. Proceed through the checkout process.

What is reciprocity?

Real estate reciprocity is the ability of a real estate license earned in one state to be used in other states. Reciprocity rules vary by state, and it can be a complicated system to navigate on your own. But don't worry! The CE Shop has created a guide explaining reciprocity and breaking down the process for obtaining real estate license reciprocity in each state.

Does my state have reciprocity with other states?

The requirements for transferring a real estate license to another state vary, and each state can decide whether to offer full reciprocity, partial reciprocity, mutual reciprocity, limited reciprocity, or none. For more information, check out our real estate license reciprocity guide, which outlines the process for obtaining license reciprocity in each state.

Mortgage

What is the course format for your mortgage Continuing Education courses?

Our mortgage Continuing Education (CE) courses are delivered in an online self-study format through our learning platform, LEAP. Lessons are made up of text and activity slides, bringing the learning experience to life through real-life scenarios and case studies.

Can I print out a copy of the course?

Each course has a handbook that summarizes essential content presented in the lessons. This handbook is available as a PDF in the Course Materials section of the course home page and is available to download or print. Please note that the handbook is not intended to replace the online course. Students are required to complete all lesson slides, activities, and exams within the online course in addition to meeting seat time requirements.

What is BioSig ID?

BioSig ID is a biometric, four-character gesture password that is unique to each student. The biometric gesture software measures the unique way in which a user moves their mouse, finger, or stylus when they log in using their biometric password. It’s similar to the way you sign your name on an electronic credit card machine. The unique drawing pattern eliminates the risk of an impostor logging in as you. It also makes it impossible for students to share passwords, preventing fraud and cheating. For more information and more detailed instructions on BioSig ID please visit our BioSig Resources Page.

How do I reset my BioSig password?

The NMLS resource has a video and an article explaining how you can reset your BioSig password. If you’re having difficulty getting the password reset code, this NMLS article can help.

How do I renew my mortgage license?

All active MLOs must take 8 hours of approved NMLS CE per year in addition to any state-specific course requirements. After completing their required CE, individuals are able to complete annual attestation that their record is up to date, pay their annual NMLS processing fee, and submit and pay for any renewal requests required by their state regulators. This is all done by the student through their NMLS account. Verify your state’s requirements here.

How do I renew my mortgage license if I am licensed in multiple states?

If you are renewing in multiple states, you only need to take the NMLS-approved national course once. Then, complete any CE courses required in each of the states where you are renewing. Verify your state requirements here.

How do I find my NMLS ID number?

To find your NMLS ID number, click the Log in to NMLS button in the upper right corner on the NMLS Resource Center. Enter your username and password, then click the Log In button. You will be asked to accept the Industry Terms of Use. After logging in, click Composite View in the upper right corner. Then, click View Individual on the top sub-menu. This will pull up your personal information. Your NMLS ID will be listed as the Individual ID.

When will my courses be reported to NMLS?

NMLS requires all course providers to report course completions within seven calendar days, and The CE Shop reports course completions within this time frame. Course completions will not immediately be reflected in the NMLS system once they are submitted and may take additional time to process. Please take this into consideration when deciding when to complete your course(s).

How do I view the courses I’ve completed with The CE Shop?

In the upper right hand corner of our website, select Log In and enter the email address and password that are associated with your account. Once you log in, you'll be redirected to the account page. On this page, you can scroll to the Completed Courses section to view a list of all courses you’ve completed.

How do I view courses that have been reported to NMLS?

Every state-licensed MLO or person with a NMLS ID number has access to their course completion record in NMLS. The record contains a history of all completed NMLS-approved education. The record also displays the number of hours required for specific licenses and any outstanding requirements. The Quick Guide - Education Records from NMLS provides instructions on how to find this information.

What happens if I do not complete my courses before they expire?

For information regarding the course expiration policy, please review our Terms and Conditions here.

Do I need to complete any mortgage CE this year if I was recently licensed?

If you received your mortgage license between 11/1 and 12/31 of any year, you are not required to complete CE for that year. On 1/1, NMLS will automatically set the CE requirement for the next year. However, if your license status date is entered with a date prior to 11/1 during the renewal period, you will be required to complete CE for that year.

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